Your privacy matters to us. Learn how Printora collects, uses, and protects your data as a buyer or vendor on our platform.
Printora ("we," "our," or "us") operates a multi-vendor 3D printing marketplace that connects buyers with independent print vendors across India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform as a buyer, vendor, or visitor.
This policy complies with the Information Technology Act, 2000 and global data protection best practices. By using Printora, you agree to the terms of this Privacy Policy.
To provide our services, we collect various types of information from buyers and vendors:
We automatically collect device information (IP address, browser type, operating system), usage patterns (pages visited, time spent), and location data (city/region for vendor matching) to improve our services.
We use collected information to operate and improve the Printora marketplace:
Processing orders, connecting buyers with vendors, and facilitating printing and delivery
Handling secure payments, holding funds in escrow, and releasing payouts to vendors
Connecting buyers with nearby qualified vendors based on location and capabilities
Responding to inquiries, resolving disputes, and providing assistance
Detecting and preventing fraudulent transactions and protecting all users
Analyzing usage patterns to improve features and user experience
We understand that your 3D design files are valuable intellectual property. Here's how we protect them:
Your uploaded STL, 3MF, and design files are treated as confidential and are never publicly displayed.
Vendors can only access your files for the specific purpose of printing your order. Access is revoked after order completion.
Vendors are strictly prohibited from reusing, copying, sharing, or selling your uploaded designs for any purpose.
Design files may be automatically deleted from our servers after order completion and any applicable dispute period.
Printora never sells, rents, or trades your personal information to third parties for marketing purposes.
We only share your information in limited circumstances:
We implement industry-standard security measures to protect your data:
All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
Your data is stored on secure, cloud-based servers with regular security updates.
Only authorized personnel with a legitimate need can access user data.
Payment processing is handled by PCI-DSS compliant payment gateways.
While we take all reasonable precautions, no method of internet transmission is 100% secure. We encourage users to use strong passwords and protect their account credentials.
As a user of Printora, you have the following rights regarding your personal data:
Request a copy of the personal information we hold about you.
Request deletion of your account and associated personal data, subject to legal retention requirements.
Download your order history and account information in a portable format.
Buyers can update profile and address information. Vendors can update business details.
Unsubscribe from promotional emails and marketing communications at any time.
To exercise any of these rights, please contact us at privacy@printora.in.
Printora is not intended for users under the age of 18 years. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at privacy@printora.in, and we will take steps to delete such information.
