Important information about cancellations and refunds for custom 3D printed products on Printora.
All products on Printora are custom made and printed on demand. Unlike regular e-commerce, our vendors create each item specifically for your order. This means cancellation and refund policies are different from standard retail purchases.
After order is placed
Once printing starts
Against vendor faults
Once an order is placed and payment is confirmed, the order cannot be cancelled by the buyer.
Vendors begin preparing your order immediately after confirmation. Machine scheduling, material loading, and file preparation start right away.
Filament, resin, and other materials are allocated specifically for your order. These materials cannot be reused for other orders once allocated.
3D printers are scheduled and machine time is blocked for your order. Cancellation would result in lost production capacity for the vendor.
Please double-check your order details (file, material, color, size, quantity) before placing the order. Contact the vendor with any questions before ordering.
Once the vendor has started printing your order, no refunds will be issued, regardless of the reason.
This policy applies to:
Order Status: You can track your order status in real-time. Once the status changes to "Printing," the no-refund policy is in effect.
Despite the strict policy for custom manufacturing, refunds are allowed in the following situations where the vendor fails to fulfill their obligations:
If the vendor does not begin production within the promised timeframe or accepts the order but never starts printing.
If the vendor completes printing but fails to ship the product within the specified shipping window.
If the vendor ships a product that doesn't match the order specifications (wrong material, color, size, or completely wrong item).
If the product arrives damaged due to poor packaging or printing defects (not courier damage during transit).
If the order is marked as shipped but never arrives at the delivery address (lost in transit).
If you receive a product with quality issues or defects, here's how we handle it:
Buyers must report any defects or quality issues within 48 hours of delivery. Include clear photos/videos of the defect when reporting.
The vendor will first offer to reprint or replace the defective item at no additional cost. This is the preferred resolution for quality issues.
Refunds for quality issues are only issued if replacement is not possible (e.g., vendor unable to reprint, buyer no longer wants replacement).
If the courier loses the package and it's confirmed as lost:
If the package arrives damaged due to courier mishandling:
Delivery delays caused by courier services do not qualify for refunds. Printora and vendors are not responsible for delays caused by:
When a refund is approved, here's how the process works:
Printora reviews the case and approves the refund request based on the evidence provided.
Refund is initiated to the original payment method used for the order (UPI, card, net banking, etc.).
Your bank or payment provider processes the refund. This typically takes 5-7 business days.
The refund amount appears in your account. You'll receive a confirmation email.
In case of disputes between buyers and vendors, Printora acts as a neutral mediator:
Printora will review all evidence provided by both parties, including order details, photos, videos, messages, and tracking information.
Our team will make a fair assessment based on the evidence and our policies. We aim to resolve disputes within 3-5 business days.
Printora's decision is final and binding on both parties. We reserve the right to approve or deny refund requests based on our investigation.
